Is it harder for others to understand me when I’m wearing the mask?
You can speak and be heard as normal whilst wearing the mask. It may take a little getting used to for the wearer because it feels like the sound is reflected back to the mouth. But this is not the case and you will quickly get used to speaking normally.
Can I talk on the phone whilst wearing the mask?
The person on the other end of the line will be able to understand you perfectly fine.
What purpose does the exhalation valve serve?
The valve significantly reduces breathing resistance whilst wearing the mask but only protects the wearer, not the environment as the exhaled air is not filtered. The version with valve is recommended for people who perform strenuous activities and/or who cannot reasonably be expected to have a higher breathing resistance for health reasons. The mask can also be used during heavy physical work and in companies in which all employees have to wear identical protective equipment. Most importantly the mask wearer is protected.
Can others see my facial expressions when I’m wearing the transparent mask?
According to our experience, facial expressions are recognisable with the transparent mask which is very positive for the patient/other person. Due to the transparency moisture can be seen in the mask which may have to be wiped away. There is no difference in use, but some users find it more pleasant when talking to a patient/other person.
Cleaning & Care
How should I clean the mask?
Ideally, the mask should be cleaned with lukewarm water and regular dish soap.
Can I put the mask into the dishwasher?
Yes, the mask will not be damaged by cleaning it in the dishwasher.
Can I sterilise the mask by boiling it in water?
Yes, the mask can be boiled in hot water without being damaged.
Is it possible to sterilise the mask in a medical autoclave?
Yes. The mask is made of high-grade medical silicone rubber and high-quality thermoplastics. It can be sterilised according to medical standards.
Does the masks colour fade over time?
No, the silicone rubber’s special composition will inhibit the fading of colours.
Can I reorder filter carriers, headbands and clips?
Yes, naturally also replacement parts can be ordered separately.
Fit & Comfort
How can I ensure the optimal fit of the mask?
The mask is made to fit most head and face shapes. But people are very different and in the event that it does not fit immediately try moving the mask to different height positions. Keep breathing as normal to feel in which position the mask fits most comfortably and securely.
I am wearing a hearing aid. Can I wear the mask anyway?
Im Regelfall ja, da die AirCare+ bewusst Kopfbänder anstelle von Ohrschlaufen einsetzt. In most cases, yes. The AirCare+ mask comes with headbands instead of ear loops.
Is the AirCare+ also available for children and people with slim faces?
A smaller version is already being developed.
Filter & Breathing Resistance
How often do I need to change the filter?
The mask should always be disinfected after a day’s shift so the minimum number of filters per day is set for 1. Especially in the cold season of the year the filter can moisture more quickly due to condensation in the inhaled air. So depending on the environmental conditions it may be necessary to change the filter twice a day. In a medical environment the mask/filter can be changed as required.
How many filters does the filter set include and how much is the set?
There are 10 filters in each set and the set is 8.95 EUR.
Can I also get FFP2 filters for the mask?
Yes, we also offer FFP2 filters. The breathing resistance is marginally lower with FFP2 filters.
Do you guarantee the supply of filters long-term?
We guarantee a supply of filters for a minimum of 15 years.
Parts of the filter material are peeling off! Can I still use the filter?
The filter consists of three different layers. The layer that is responsible for filtration is the white layer in the middle. The two outermost, slightly transparent layers (one on each side of the filter layer) do not serve as filtration layers but merely as an anti-stick layer so that the filters do not stick to each other. If one of these outer layers peels of, this is of no concern to the filtration capability.
Is the breathing resistance while wearing the AirCare+ mask higher or lower than with a classic, single-use FFP3 mask?
According to the OETI certificate, the resistance when breathing in is 0.5 mbar and when breathing out is 1.3 mbar. The limit value for FFP3 masks is a maximum of 3.0 mbar. Due to the large number of masks that are available we cannot make any statements about individual single-use products. So far all our testers and current users have found the breathing resistance of our AirCare + mask to be very comfortable.
The breathing resistance with the AirCare+ seems higher than with other masks. Is this possible?
The AirCare+ mask provides proper protection which requires a tight seal between the mask and the face. The mask fits the face comfortably but tightly so that the breathing resistance may feel higher than with disposable masks simply because our mask does not draw in any secondary air. This is why the mask is so effective.
Colour Variants & Shipping
“1 mask, 10 years of lifetime, 100 variations” – What do you mean with “100 variations”?
The variations result from the colors of the mask, the filter grid and the filter design. These will be accessible/available from our online GGA Shop.
Do you also deliver to non-EU countries? What are the shipping costs?
Yes, we also deliver to non-EU countries. The actual costs in individual cases are shown in the online GGA Shop before the order is placed.